We ship via the US Postal Service unless UPS is selected at checkout. Orders that receive free shipping will be sent via USPS First Class or Priority Mail shipping, depending on weight.
For International delivery, please note that customers are responsible for any and all customs and import charges and taxes on their purchases.
Looking for a tracking number? Log in to your account, click on the order in your order history and scroll down to find your tracking number on the bottom right.
Insurance Protection is available for all orders. Purchasing this protection will ensure that lost and damaged parcels can be reimbursed or replaced! If you choose to remove package protection from your cart, please note that you are choosing to decline reimbursement or replacement in the event your parcel is damaged or lost by USPS or stolen after delivery.
If your order is moving slowly or missing in transit, please contact USPS for assistance. While USPS is in control of the parcel, they are best positioned to assist with delivery issues.
If your tracking number is marked as delivered but you have not received your package, follow the directions below.
- Double check the shipping address on your order. You can log into your account to check your order history or consult either your order or delivery confirmation email.
- Check with neighbors and anyone else in your household who may have brought the package in and forgot to mention it. One of those two scenarios happens surprisingly often when a package is marked as delivered but nowhere to be found.
- Contact your local post office with your tracking number and let them know you have not received the package. Ask them to verify the GPS coordinates on the delivery scan. Please note the 1-800 central USPS number will not be able to assist you with this, you must speak with your local depot.
- If your parcel is still not located after the steps above, click here to file a missing mail search with USPS.
- If you believe your parcel was stolen, be sure to file a police report.
We understand that lost and damaged deliveries are frustrating! We offer Insurance Protection as an option on all orders, to prevent that disappointment. Please refer to the following to find out when to report an issue to us.
- If it has been 7 days without a USPS scan for domestic shipments or 21 days for International shipments, we will consider your shipment missing and eligible for replacement or reimbursement. Contact us either by replying to any of the emails we've sent you or clicking here and including your order number in the subject line.
- If your order has been marked as delivered but not received, please follow the instructions above. If after following those steps, your package does not turn up, we will consider your shipment lost and eligible for replacement or reimbursement.
- If your order arrives missing items or damaged, please contact us for replacement or reimbursement.
- Claims must be filed within 30 days of shipment for domestic shipments and 45 days of shipment for International shipments.
Need to add items to your current order? Check your Order Confirmation email for a coupon code for free shipping for add on items! Please note we're unable to go back and refund shipping costs when the coupon code is not used.
Returns, Exchanges and Cancellations
For custom products, a full refund is available if a cancellation is requested before design work has begun. A 75% refund will be offered in the event that a typeset proof has been provided. A 50% refund will be offered in the event that a proof has been hand lettered before cancellation is requested. A 25% refund will be offered in the event that a custom product is produced before cancellation is requested.
All refunds offered or requested will be provided with shop credit only.
Returns cannot be accepted on custom or personalized products. "Off the shelf" products can be returned in new, unused condition for a refund of purchase price, less shipping costs. Contact us for a return authorization.